FAQ

Personalization Questions:

How to personalize an item?

Once you find the style you like to personalize, you will need to choose a t-shirt color you want to personalize on.  Once you make your choice, please use the design tool we provide at the specific items page.  You can create text, choose clipart from our stock designs, or upload a logo or image from your local computer.  Click proceed to checkout once you are satisfied with your design.

How many color t-shirts can I choose to personalize?
Currently we offer 18 different color choices for our t-shirts.  This is a huge selection provided many sites only offer WHITE. 

What do I need to know what I upload my own photo image to personalize?
The final outcome of the t-shirt imprint depends on your image quality.  So please use the best-quality image possible.  Normally a resolution of 300dpi or higher is recommended. You must have the permission or ownership of the image you upload.  Bear with Me TM is not responsible for any copyright infringement.

What if I don’t find the animal that I like?
Please give us your feedback thru our online inquiry form that you can find here. We are actively expand and improve our styles to meet our customers’ expectations so your feedback is very important for us to grow.  If you have an idea for a custom plush and you can buy them in volume (500 and up), please feel free to contact us and we can work with you on a one-to-one basis to bring your idea live.

 

Shipping Information:

How soon can I expect my order to ship?
Orders are typically shipped within 1 – 3 business days.

How long will it take to get my order?
Depending on the shipping option you choose, your order can as long as 6 – 7 business days (for ground services) or as short as 1 – 2 business days (for expedited shipping).

How do I track my order status?
As soon as your order ships, an email notification will be sent to you with a tracking number.  You might also find it convenient to create a user account on our site and track your order status there. If you don’t have an account with us, you can also track your shipment by entering your order number into our Order Status page.

 

Distributor Program:

Do you work with distributors?
Yes.  Bear with Me TM offers a great program for distributors.  It’s by request and invitation only.  In order to qualify as a distributor, you need to send an email request to us to be approved.  If you are a current ASI or PPAI member and have a dedicated business address for us to verify, you automatically qualify for our distributor program.  If you don’t have a membership with ASI or PPAI, we will need to work with you to set you up.  Please email us your request and we will let you know how to qualify and benefit from our Distributor Program.

I am a distributor and I buy in volume.  How do I use your website to ensure I receive the best pricing?
Once we verify and approve your distributorship, we will send you unique login information to our site where you will basically navigate entire store with discounted prices specially tailored for our distributors.  

Please check out our distributors’ page HERE.